Update 1: This post is now available as a PDF eBook! You can grab it here.
Update 2: I conducted a webinar on August 4th, 2016, on content marketing! You can see the replay here.
Update 3: This is Part 1 of our content marketing series. See Part 2, which is all about promoting your published content, here.
There are 2 types of people in the world:
If you haven’t yet, it’s likely that you either don’t know why you should, or don’t know how.
If you have, maybe your campaign isn’t going all that well, or perhaps you have no idea whether it’s performing well or not.
Whatever your case may be, I wrote this guide is for you. It provides an overview and the benefits of content marketing, covers how to plan your content strategy, and dives into how to launch your content strategy.
Ready to get started with a content marketing strategy? Here we go!
Okay, I’ll admit it. I’m a little bit biased when it comes to content marketing. I’ve used content marketing for myself, for my clients, and I’ve proclaimed its benefits and practicality for many years. So it shouldn’t come to a shock to you when I say that your business should invest in a content marketing campaign.
But the problem here isn’t usually businesses that aren’t aware of the power of content marketing, or even businesses that don’t want to engage in content marketing. Instead, the problem is usually that entrepreneurs and marketers don’t know what they’re doing. They’re too intimidated to start a content marketing campaign from scratch, and even if they muster the guts to try to launch one, they aren’t really sure where to begin.
This guide is meant to address this problem, outlining exactly what you need to create a content marketing strategy, and why you need to create one. It’s designed specifically with newcomers in mind, though even if you’ve been in the content marketing game a while, there are some important exercises, considerations, and takeaways that may help you improve your own campaign.
Feel free to skip around to the sections you need the most, or read straight through from start to finish.
Before you can create an effective content marketing strategy for your business, you need to know exactly what content marketing is—and isn’t—and what potential benefits you could stand to gain from it.
I’m going to start with a general outline of what content marketing is from a theoretical standpoint. There are many different ways to approach content marketing, and many different tactics you can employ along the way, but the basic concept is the same no matter who you are or what individual strategic elements you choose to adopt.
Basically, the idea is to create pieces of content (written, visual, audio, etc.) that people want to read, view, or listen to, and tie those pieces of content to your brand to build awareness, equity, and authority. Rather than directly advertising a product or service, your content will carry a value of its own to consumers, which will make your brand more visible, more authoritative, and more familiar to consumers.
As your content strategy matures, you’ll earn more inbound traffic, build better customer relationships, and ultimately attract more paying customers (not to mention retaining them for a longer period of time).
This all sounds good, but the variables are intimidatingly complex. What type of content do you need to produce? How are you going to produce it? What do you do if your target audience isn’t responding? How are you going to grow over time?
These are the questions that a content strategy can help you answer, but first let’s evaluate content marketing in a more practical context.
Content marketing can be used by any business with an online presence. Any customer base you can imagine needs some kind of content—even if it’s just more information about a product or service. If you can provide that content, your brand will be the one those customers first engage with.
Content also serves a variety of different functions, so even if your business can’t benefit from one of the functions, it can probably benefit from at least some of the others. For example, if your customers don’t frequently read in-depth reviews before making a choice (such as in choosing a restaurant), you can still use the search engine optimization (SEO) power of content marketing to drive more traffic to your restaurant’s website, increasing foot traffic and sales.
To illustrate further, I’m going to introduce SMB Sam, a character we’ll be using frequently at AudienceBloom. SMB Sam has two businesses, a small independent café and retail coffee outlet called Red Diamond Coffee, and a mid-sized consulting business called 6 Point Consulting.
Sam can use content marketing for either business to attract clientele, but in different ways. He might use content marketing to boost his website’s local SEO so Red Diamond Coffee appears in more search results for people in the local area searching for “coffee shops around here,” while he’ll use strategic manuals and how-to guides to promote his consulting business. We’ll be touching in with Sam throughout the piece to see some of my exercises and practical tips in action.
The point here is that any kind of business can benefit from content marketing—as long as you have the right goals and strategy in place.
You could argue that content marketing is a practical necessity for the modern age of online marketing, much like having a website in general. However, it’s certainly possible to get by as a business without one—you aren’t going to close your doors merely because you haven’t started a blog. Hell, there are still lots of businesses that are doing just fine who don’t even have a website.
There are, however, real risks of not pursuing a content marketing strategy, and the biggest one is the opportunity cost. You’re going to miss out on traffic, leads, and reputation benefits—so your business might be profitable without a content marketing strategy, but how much better could profits be if you did have one?
Plus, either your competitors are already pursuing content strategies of their own (or if they’re not, it’s just a matter of time); how long will it take before their momentum starts to eat away at your market share due to inaction? Your implementation of a content strategy could actually be a defensive maneuver.
Finally, don’t forget that content marketing campaigns increase dramatically in value over time, due to their compounding returns, so the longer you wait to get involved, the more potential growth you’ll sacrifice and the stiffer competition you’ll have to face eventually.
Now let’s take a closer look at the individual benefits content marketing offers.
First up is brand visibility. This is an almost intangible quality in your target audience, but it’s vital if you want to increase your customer base. Producing, distributing, and syndicating content all help your brand get more exposure to potential customers, which increases the number of people familiar with your brand and increases that degree of familiarity. As people become more familiar with your brand, they’ll be naturally more inclined to purchase from you when the need arises, or to recommend you to someone who has a need for your products or services.
Let’s say SMB Sam starts promoting his blog for Red Diamond Coffee, and he gradually starts getting his brand featured in outside publications that coffee drinkers regularly read. The outskirts of his customer base will go through four distinct stages of familiarity:
Content marketing helps you achieve this progression with wider and wider audiences.
Of course, merely being visible isn’t enough. If you want people to buy from your brand, they need to be able to trust it. The best way to earn that trust is through a demonstration of your authority, knowledge, expertise, or history, and as you may have guessed, content is a perfect outlet for this.
How you go about this depends on your company and your customer base, but HubSpot is a perfect example. HubSpot sells marketing and sales software, so its clientele is clearly interested in marketing and sales. They may know what they’re doing, to various degrees, but they’ll probably need partners to help them get the job done, and they aren’t going to choose just anybody. They want someone who’s a major authority in the space.
To address this, HubSpot gradually built up a massive content archive—one of the most impressive online (and to which I have contributed)—of how-to guides, tutorials, and case studies related to sales and marketing. They became known as one of the biggest authorities in the industry, and as a result, their brand is recognized by most online users as being both trustworthy and authoritative. Their sales patterns continue to grow because of this reputation, and it’s all thanks to content.
(Image Source: Hubspot)
Next, we can take a look at the ways content marketing can affect your rankings in search engines through SEO (search engine optimization). SEO itself is a complex strategy, demanding frequent revision and work both on and off your website.
The basics of content marketing, however, are relatively simple. Google looks at two things when it evaluates how to rank sites for a given user query: authority and relevance.
The higher these two factors are for a given site or individual piece of content, the higher it will rank in search results, and the more traffic it’s going to receive. Therefore, it’s in your best interest to maximize these two factors for relevant user queries. Content can help you do both.
When you’re creating off-site content—in any context—you have the possibility of generating referral traffic. In some cases, this is due to your own link building efforts; you’ll manually include a link pointing back to your site in an effort to boost your rankings, but readers can click that link and get to your site directly. Even if stories are written about you, such as press releases or other third-party coverage of your business, you’ll usually get a linked mention of your brand name that users can follow to get to your site.
Take, for example, this viral story posted on BuzzFeed about a pet owner’s dog’s final day of life. Emotionally powerful and visually engaging, eventually almost 7 million people viewed the story. Note that there’s a link to the owner’s photography blog as a header to the piece. Now imagine that only 5 percent of users ended up clicking that link—that’s about 350,000 new visitors thanks to just one new published piece of content.
(Image Source: BuzzFeed)
I’m not saying you should expect 350,000 new visitors (or anywhere near that number) every time you publish content off-site; this is an extreme example. However, it’s not unreasonable to expect hundreds, or in some cases thousands, consistently, when you’re publishing on high-authority, highly relevant, high-traffic sources. It’s a major benefit to the content marketing game.
Social media marketing and content marketing are inextricably intertwined. You can use your content to help build a bigger, more relevant following on social media, and you can use your social media following to generate more traffic to your content, thereby making it more effective. It’s a mutually beneficial relationship, and one you should be taking advantage of.
The bottom line benefit here is that the more you engage in content marketing, the bigger your social media following is going to grow. You’ll get more social traffic as a direct flow of visitors, and you’ll have more potential consumers to reach when you have promotions or sales to advertise.
To illustrate the possibilities here, let’s take a look at the same story of our last example. This particular story was picked up by a number of different publications, including Huffington Post. There alone, the piece managed to generate 26,000 social shares (definitely contributing to its millions of eventual views).
(Image Source: Huffington Post)
But take a look at how this affected the owner’s photography page on Facebook. It now sports more than 20,000 likes. How many likes do you think it had before this post went viral? My guess is that, like most other small photography businesses, they numbered in the hundreds.
(Image Source: Facebook)
Your on-site content has another potential power, if you choose to take advantage of it. Improvements in brand visibility and reputation can help you close more sales for your brand in a general sense, but what about the web visitors who are coming to your site for the first time? What about the visitors in the middle stages of brand awareness, who may not be fully convinced that your solution is the right one? How do you close the deal?
Content gives you a platform to highlight why your company is the right one for the job. An impressive piece of content that outlines your expertise in your industry is likely to leave a significant impression on an interested prospect, giving them confidence in working with you as opposed to your competitors.
But content doesn’t just help with closing sales; it also helps with other sorts of conversions, such as building your email list, getting phone calls, or contact form submissions from your audience. Within your content, you can include calls-to-action like “to learn more about this topic, download our comprehensive guide,” and exchange a digital asset (such as a whitepaper or PDF eBook) for an email address.
I also highly recommend site-wide offers, which display a pop-up, floating bar, or fly-in offer to your visitors to encourage them to sign up for your email list or exchange their email address to get their hands on your latest report, eBook, or other digital asset. OptinMonster and HelloBar are two fantastic options for setting up this sort of offer.
Traffic and conversion rates go hand-in-hand; if one is consistent and the other increases, you’ll see more revenue, but if you can manage to increase both at the same time, you’ll see rapid revenue growth.
So far, most of the benefits I’ve outlined on content marketing have been focused on customer acquisition, which you might consider content marketing’s specialty. Because it does such a good job of increasing visibility, awareness, and action potential in new, unfamiliar audiences, it’s naturally inclined to favor the attraction of new customers. However, depending on how you use it, you can also leverage its power to retain the customers you’ve already attracted, which for some businesses, is even more important.
For example, you can use your content as an exclusive value-add that keeps your customers around for a longer period of time. You may send out an exclusive email newsletter, or provide exclusive eBooks to people who have signed up for your service. This makes it harder for them to leave your brand, especially if none of your competitors are currently offering a similar benefit. You could also use content to increase your customers’ satisfaction with your products. For example, you might include more help guides, tutorials, and ideas on how to use your products and services to keep users around for longer. Many SaaS companies like ZenDesk take advantage of this strategy to increase user satisfaction, while more physical-based product companies and organizations like Raspberry Pi use new projects and creative inspiration to keep their active users engaged.
Perhaps the greatest benefit of content marketing is actually a modifier for all the other benefits; it’s the power of compounding returns that content marketing offers. Content marketing isn’t a strategy that scales linearly; instead, you’ll see a slow build at the beginning, followed by an exponential explosion of results.
Why is this? For starters, content marketing is about creating valuable assets which exist permanently. When you publish a landmark piece of content off-site, that doesn’t go away—it continues to add value in terms of referral traffic, domain authority, and brand visibility over time. The “dog” piece from earlier was written in 2014, yet it’s still popular and still generating traffic and shares. Because you’re adding new pieces consistently, every new piece you add contributes more long-term value; think of it as buying new stocks in a company that pays dividends consistently.
Another factor is the nature of visibility and reputation, both of which will affect the impact of your campaign. The more visible and reputable your brand is, the more you’ll stand to benefit from each new piece of content you publish. It takes a while to build these from scratch, which is why you generally don’t see results right away, but once you hit a certain threshold, everything you create instantly starts to carry more value. Think of how many shares and views every article gets from a major site like Mashable or TechCrunch – it doesn’t even really matter how good the content is – it’ll get tons of shares and views.
The longer you engage in a content marketing strategy, the better results you’re going to see. It’s not like a paid advertising campaign, where you only pay for what you get in the moment.
Okay, so at this point you have a pretty good understanding of the robust benefits content marketing offers, and a general understanding of how you might go about achieving those benefits. In this section, I’ll help you understand how to whittle those benefits down to the ones most important to your brand, establish goals and a direction for your campaign, and work on a blueprint for production so you can launch your campaign smoothly and keep it running indefinitely. This is how to plan your content strategy.
At this point, you may be thinking to yourself, why would I even need a strategy? Aren’t I supposed to just write good content? And I’ll admit, it’s true that a handful of marketers have been successful just by “winging it,” writing about topics on which they’re knowledgeable and gradually picking up steam. There’s also a component to learning as you go, measuring and adjusting over time, that would almost seem to negate the effectiveness of writing up a thorough content strategy in advance.
However, there are some important reasons why you should plan a content strategy—by which I mean a formally written document—that outlines your plans for success. According to research from the Content Marketing Institute, there are four main factors responsible for differentiating self-described “successful” content marketers from self-described “unsuccessful” content marketers. Point one is about content marketing knowledge—which you have now. Point four is about team communication—which is important, but not explored in this guide. Points two and three are about formally documenting your content strategy and mission. Without those ingredients, you’re far less likely to be successful.
(Image Source: Content Marketing Institute)
Empirically, the data suggest a content strategy is important, but why? The way I see it, there are four main contributing factors here:
Clearly, considering the majority of our audience asked for content marketing information in the form of a blog post, we’re doing our best to give you, our audience, exactly what you asked for with this very guide.
Without this information, we’d be pretty much flying blind. You may get lucky without a formalized strategy, but it’s unlikely.
Let’s move on to the actual steps you’ll need to take to draft your content strategy. First, you’re going to need raw information. Remember what I said about needing to have more objective information, rather than relying on your own assumptions and instincts? This is the stage of the process you’ll use to get that information. There are several types of research you’ll need to perform, each with their own challenges and tactics. Your end goal is to walk away with enough raw material and data to inform your strategic decisions.
Let’s take a look at some of the most important research areas:
Image Source: ComScore (via smartinsights.com)
Still, you’ll find that your demographics and your industry likely favor one device more than the others. You’ll need to make your content compatible with all devices, but you might bear one in mind more than the others. For example, let’s say SMB Sam wants to target younger users, who frequently consume content on their smartphone rather than a desktop PC. He might use this information to tailor his strategy toward more mobile-friendly types of content.
(Image Source: ahrefs)
Again, keep any keyword insights you find here in balance; your primary goal is to produce good content. Write for readers, not for search engines.
Once you’ve done enough research to give you a broad understanding of your audience, your competitive position, and your niche, you can start drawing up the main goals of your campaign—as well as a timeline in which you’ll meet those goals.
(Image Source: Wikipedia)
For the purposes of your content strategy document, the original criteria will do just fine. Be specific; don’t just aim for an “increase,” aim for an increase of a specific number or percentage. Make it measurable; understand exactly how and where you’ll measure your success. Make it achievable; set the bar high, but not so high that it’s outside your budget and resources’ capacity. Make it relevant; don’t venture into other areas, like customer service satisfaction or company profitability. And make it time-bound; attach a deadline to every goal you set.
After you’ve set your goals, you can start working on how you’re going to execute your campaign. One of the most important considerations you’ll need to bear in mind are those related to the brand (or brands) you plan to use.
It’s important to have a formalized and consistent set of brand standards independent of your content strategy; if this is the case, you can draw upon them to inform your prospective campaign. If not, that’s a good place to start.
Now, you’ve already come up with a target market, and you have a general idea what that target market likes and dislikes, and what their values are. Now it’s time to formalize this information in the context of your content strategy. The best way to do this is with a customer persona (or multiple personas, if you have multiple demographics). This persona is essentially a fictional character you’ll be creating as the “average” customer you want to target.
To start, come up with a list of traits that define your average customer, whether those are demographic (age, sex, geographic location), environmental (family, education, career), or behavioral (disposition, buying habits, typical brand relationships). Then, put a name and a face to that description. This will help you solidify the way you think about your target audience, and think about it in a more human, approachable way. Once defined, you’ll be able to picture this persona in your mind when writing content, helping you to write specifically for this given audience.
The persona is also powerful because it’s transferrable; any member of your team will be able to review this information at any time and apply it to their own responsibilities. You can also update these personas as you learn more about your audience, but it helps to have a strong starting point.
As you might have guessed, SMB Sam represents one persona who I believe fits AudienceBloom’s target market. You might be an SMB owner or a member of the marketing team. If not, shoot me an email at personas [at] audiencebloom.com and let me know what you do. I’ll create a new persona character for you if there are at least 10 readers like you!
I’ve mentioned content types conceptually, but it’s time to define exactly how these will function in your campaign. Some of the key dimensions you’ll need to consider are:
The other big variable to consider, of course, is volume. How many of each type of content are you going to produce, and how often will you do it? With this information, you’ll be able to set up a rough editorial calendar, the last piece of the puzzle you’ll need before you actually start executing on your strategy. Your editorial calendar doesn’t need to be anything fancy—at least not at first. It can be a common spreadsheet with listings for your content title, medium, format, and publishing information.
(Image Source: Georgetown)
The final stage of your content strategy is distribution. Content generally isn’t seen unless you do some work to get eyeballs on it (unless you’ve already got a huge brand like Mashable or TechCrunch, in which case you probably aren’t interested in reading this guide), so you’ll need some sort of driving mechanism to help people find it. There are generally four dimensions to consider here:
The “off-site publisher” side of your strategy will focus on where and how you’ll publish content that’s off your website (such as through guest posts). Often driven by personal brands, these are guest contributions on external publications where you’ll be able to reference or cite your on-site content in a way that adds value to the content. For example, after publishing our What Works in Online Marketing research report, I worked with numerous publications to publish guest articles that referenced the results of that report. Here are just a few of those articles:
Over time, you’ll build your way to bigger and higher authority sources, but before you jump to that level, you’ll need a plan of attack, slowly ratcheting up your efforts and targets.
Social media involves sharing your content in relevant social media channels as well as through your email newsletter, and with other influencers (often via email or social media). You’ll need to figure out which social media channels are most visible or most engaging to your target market, how (and how often) to syndicate your posts, and how you’re going to grow your presence over time.
Paid ads includes paid traffic avenues such as:
Paid ads can be a great way to get lots of eyeballs on your content very quickly, but it’ll come at a significant cost. In my own experience, I’ve found paid ads to be pretty disappointing in terms of engagement & shares, so I can’t really recommend them, but I’m sure there are many marketers who have had positive experiences with them.
On-site support includes internal links, navigation, notices, or ads that direct visitors on your website to a specific piece of content.
For a deep dive into content distribution, see Content Unleashed: The Ultimate Guide to Promoting Your Published Content.
With your vision, your goals, your customer personas, your editorial calendar, and your distribution paths solidified, you’ll have all the key components of your strategy aligned. Now comes the fun part.
Formally launching your content marketing strategy may be a bit scary, but keep in mind it’s a gradually evolving process.
Things won’t be perfect off the bat, but you’ll always have time to make adjustments and improve your performance.
First, you’ll need to consider how you’re allocating resources. If you’re following the steps in this guide, you have a general plan in place, including who’s responsible for what, but how exactly do you envision those responsibilities playing out?
Full-time employees, contractors, or an agency? One of the biggest questions you’ll have to answer is what type of human resources you’ll be working with in your content marketing efforts. Generally, you’ll have three options; hiring a team of full-time, in-house employees, leveraging the power of independent contractors, or hiring a specialized agency. There are some distinct advantages and disadvantages to consider here.
Time and cost considerations. Don’t forget to tally up all the costs you put into your content marketing campaign. It’s easy to lose sight of the fact that your return on investment (ROI) depends directly on how much you’re investing in the strategy to begin with. This doesn’t mean you should artificially stifle your costs; on the contrary, if invested wisely, a greater investment will yield a greater return. However, you need to acquire this information so you can use it to judge the effectiveness of your campaign. Be sure to factor in everything you can here, including all employee costs and how much time you’re spending on executing each element of your strategy.
Establishing roles and responsibilities. You’ve already spent some time segmenting the roles and responsibilities of your individual team members (or other professional relationships) when drafting your strategy, but when you put it into practice, you may find yourself in need of adjustment. To some extent, your team members will be able to grow into their roles over time, but on the other hand, you may start noticing strengths and weaknesses that aren’t appropriate for the roles you’ve set—or you may see inefficiencies in your processes that didn’t arise when you conceived of them. Take some time to evaluate how your team engages, and make adjustments as necessary.
Your on-site content is going to serve as the backbone of your campaign, giving you creative control, attracting inbound links, and showcasing your value to prospective external publishers. Your editorial calendar might give you the plan of your content strategy, but don’t neglect the actual practice.
Creation, editing, and publication. There’s a ton of flexibility in how you actually create your content, since you’re in control. All that matters is that it’s eventually visible and accessible to your target audience, so the drafting process is up to you. Most people use a word processor like Microsoft Word (or Google Docs, if you’re more into team collaboration) for written content, having one person draft the material and at least one other revising and editing it. Track changes works wonderfully here.
(Image Source: FGCU)
Be sure you have checks and balances in place to evaluate your content for surface-level quality factors, such as detail, grammar, and syntax, but also brand-level quality factors, such as adherence to brand voice and proper formatting. Make sure your content adheres to the guidelines you established for yourself in your formal strategy.
Once you’re satisfied with the finished piece, publish it to your site. For written content, this usually involves copy/pasting and filling in some additional information (including any tags and descriptions for SEO you want to include). For images, this involves a simple uploading process. For videos, you can either host these yourself or publish them on YouTube and embed the finished product on your blog.
Content promotion and syndication. The next step, of course, is to promote and syndicate that content. First, before you do anything, make sure your site (usually the blog) has social share buttons; this will make it easy for your readers to share your article socially if they found it to be engaging. This, in turn, will increase your post’s visibility, and possibly spark a chain reaction that encourages your post to go viral.
But for the most part, if you want your post to get visibility, you’ll need to share and promote it yourself. Start by sharing a link to your latest post on all your social media channels. Then, you have a few options for further promotion. For example, you could build a few links (internal or external) pointing to your piece to give it an extra boost of authority and traffic, or you could use paid ads to funnel initial traffic to it.
Beyond that, you’ll want to save all your posts for future syndication (at least the evergreen pieces that will remain relevant indefinitely). What this means is, you’ll re-distribute the content on social media multiple times in the future, perhaps under a new title or lead-in, to reach people who might not have seen it the first time around.
For my full guide on content promotion, see Content Unleashed: The Ultimate Guide to Promoting Your Published Content.
Off-site content follows many of the same rules that on-site content does. The big difference here is that you’ll have to pay attention to the needs of the individual publications with whom you work, which can add a challenging variable.
Creation, editing, and publication. Ultimately, you’ll follow the same guidelines and procedures I outlined above, but with a few key differences. First, you’ll want to note your target publisher’s editorial requirements. They may mandate that you write posts in a specific format, or they may only accept certain types of subjects, or they may even require specific types of language to be used. Publishers can be finicky, so be sure to follow and respect their editorial guidelines.
The editing process for external publishers is also going to necessitate changes in your standard workflow. Some publishers may allow you to publish to the site as if it were your own, but this is rarely the case. It’s much more common for there to be a back-and-forth editing process; you’ll send a Word document over, they’ll respond with requested changes, and you’ll eventually hammer out an acceptable piece, or you’ll submit the piece online to be subjected to their own internal editorial process.
Respect your publishers, work with them, and eventually you’ll see your content featured on their site.
Note that this guide doesn’t tell you exactly how to find the right publishers or make the request to feature your content; if you’re interested in more information, be sure to check out our comprehensive guide to link building.
Content promotion and syndication. When it comes to promoting off-site content, your job is a little bit easier. You don’t have to worry about including social share icons (the publisher will do that for you), and your publisher will often promote your post on their own social networks. Still, it’s a good idea to do some promotion of your own, much in the same way you would your on-site posts.
Take SMB Sam as an example, posting about the latest piece he had featured on Star Roasters, a popular coffee blog.
Sometimes a simple post is enough to generate an influx of traffic. Don’t neglect this step.
No matter how thoroughly you’ve planned your campaign, remember that the early stages of your content marketing efforts are still just you testing the waters. By nature, your plans must change, but there are a few ways you can better prepare your brand and your strategy for these rough early stages.
Though your content strategy covers a number of different areas at various stages of development, it’s a good idea to think of your first job as building a foundation for your brand. Building a foundation is like shaping a wheel you plan to roll downhill; the more time you spend perfecting the shape of your wheel, the more momentum that wheel will eventually build when released.
These are some of the key areas to which you’ll need to dedicate extra focus when developing your content strategy:
Once your foundation is secure, you’ll work on scaling your campaign upward. You may or may not have accounted for this in your original content strategy, but it’s something you’ll need to prepare for.
After you’ve run your campaign for a few months according to your initial strategy, we can take a look at your performance and make adjustments to improve that strategy. Everything boils down to three steps: measuring your performance, analyzing its significance, and forming actionable takeaways that result in change.
As a final section, I’d like to explore some specific niches and industries that should bear additional considerations in mind when plotting, drafting, and revising their content marketing strategies.
(Image Source: Home Depot)
(Image Source: SalesForce)
It’s one thing to talk about great content strategies, but another to actually create one for yourself. Since it’s better to see good content in action, I’ll to close this guide with a handful of strong examples of companies who have launched creative, targeted campaigns to increase both customer acquisition and retention. There are some fantastic blogs out there, some of which I’ve used as examples throughout this guide already, and some of which have become widely recognizable on their own as publishers, but for this section, I’m digging into some niche players whose strategic approach gives you something to learn from in your own online initiatives.
First up, there’s Buffer. Buffer is a social media management app, and a useful one at that—it allows you to schedule, manage, and analyze posts throughout a variety of different social media platforms. Its target demographics, then, are marketers and entrepreneurs who want to perform better in social media marketing.
If you take a look at their blog, they’ve managed to captivate this audience perfectly, with titles and mediums that would appeal to almost anyone eager to perform better in the social sphere.
(Image Source: Buffer)
Comments sections are typically full of lots of comments, showing great reach and engagement with their audience. Social share buttons are available on each post, and you’ll also notice that all of these posts are long, highly detailed, well-researched, and chock full of images and video. Their posts often include primary data with analysis, which they use to draw valuable and interesting insights for their target audience. These posts are very transparent, too, including information like how many posts they paid to promote, and how many impressions they received from paid ads:
(Image source: Buffer)
They also humanize their brand, showing off their team on their Twitter page, which has 574k followers at time of writing, as well as their Facebook page, which has over 61k likes.
These are solid tactics for any content strategy, but where Buffer really differentiates itself is its content distribution strategy; it focuses on generating a massive social media following (with shares, of course as well). This serves multiple purposes, giving them a powerful platform through which to send and support their greatest material and helping them build an even better reputation for themselves—after all, where better to look for a social media authority than social media?
(Image Source: Content Marketing Institute)
(Image Source: WaitButWhy)
WaitButWhy.com is my favorite blog on the Web – if you haven’t heard of it, you’re in for a treat. Though it’s just a blog written and illustrated by one guy (Tim Urban), it has exploded in popularity and visibility over the course of the past three years due to one thing that it does better than any other content strategy I’ve ever seen: Quality content.
The blog doesn’t have a specific target audience; it’s written for pretty much anyone, covering topics that (should) matter to everyone, such as artificial intelligence, cryonics, procrastination, and human ancestors. But even still, Urban manages to nail it with every post he writes, notably excelling in:
WaitButWhy has successfully built its email newsletter to over 374k subscribers at time of writing, which is phenomenal for a business that launched in July of 2013 without a formal marketing budget or even a plan other than simply posting great content. The newsletter is built through calls-to-action on the site that include an occasional pop-up. But even that pop-up is imbued with Urban’s humor, and is seemingly self-aware:
That email newsletter is used strategically, too: every new post is announced via the email newsletter as well as the social media channels, which “seeds” each post with literally hundreds of thousands of readers, many of whom in turn share that content on their own social networks to further increase each post’s reach. And each post’s engagement is through the roof; some posts have hundreds or even thousands of comments.
Perhaps most impressive, WaitButWhy is fully funded by its Patreon patrons, with over $13,000 in monthly pledges at the time of writing. Yes, I’m one of those patrons. That’s over $150,000 a year. Not bad for a guy who started a blog 3 years ago from a small apartment in New York.
WaitButWhy serves as an example of how content really is king. Its audience was built on the foundation of quality content, and that audience now acts as a distribution engine which has resulted in the kind of runaway success that most companies couldn’t even achieve with a multi-million-dollar marketing budget.
(Image source: BlondeNerd)
If you like video games, you should check out Brittney Brombacher’s online portfolio of content. Known as the Blonde Nerd, Brittney started blogging about video games on her website in early 2011 with no goal other than to simply participate and become a member of the industry.
She is the perfect example of how to build a personal brand and leverage the power of social media to build and nurture a loyal audience. Her Facebook page has over 126k likes at time of writing, while her Twitter page boasts 26.2k followers and her Youtube channel has over 13k followers.
Her content began mostly as written, text-based blog posts about video games, but over the last couple years has become far more video-heavy, to great effect. Her videos achieve much higher reach than her written content, and she seems to have embraced video as the form of content her audience responds best to. She still publishes text-based content occasionally, but she’s a great example of a brand adapting their content approach to cater to what their audience likes best.
(Image source: Youtube)
What I particularly admire about Brittney is how evident her love for her audience is. She responds to every single comment left for her by her audience, whether it’s on Facebook, Twitter, Youtube, or on one of her blog posts. In doing so, she has fostered an audience that’s intensely loyal. Whereas most celebrities ignore outreach from their fans, Brittney makes each of her followers feel as though they are truly important to her – because they actually are.
I’ve never seen a brand invest more resources into developing a real, human, personal relationship with their audience as Brittney does. Consequently, she’s the picture-perfect example of not only how to use social media within a content marketing strategy, but also how to grow and nurture a brand while doing so.
Microsoft recently launched a segment of its content marketing campaign called Microsoft Stories, which as you can imagine, revolves around presenting stories to its readership. Covering many different angles, the key elements connecting all these stories in common are narratives, as each new piece tells some kind of story, and “personal” significance. I use personal in quotes because these are stories important to “Microsoft” as a brand (theoretically; in reality, they are important to Microsoft’s actual team members). You’ll find small biographies, developments of new technologies, and other inspirational, interesting points of coverage.
(Image Source: Microsoft Stories)
This is perfect to study because it goes a counterintuitive route; rather than producing listicles and ‘how-to’ articles about technology (as a typical tech business might), Microsoft developed a strategy that truly resonates with its customers, striking an emotional connection and differentiating itself from the competition.
GoPro has an amazing YouTube channel and an Instagram account to go with it. Serving a niche industry, GoPro’s exclusive function is to produce and sell its mobile video equipment. Accordingly, the company realized that simple written content probably wouldn’t attract their key clientele: photography and videography enthusiasts.
So instead, they went a more visual route, using two of the most visual-friendly platforms on the web to support their work. Furthermore, they aren’t just taking pictures and video randomly; they’re exploring the far corners of the world, going on adventures to resonate with their adventurous and mobile target market. So far, they’ve built an audience of millions, and they seem to keep growing as they produce more amazing material.
(Image Source: Instagram/GoPro)
I’ll use BirchBox as a fast example, since there’s one key feature here I want you to pay attention to. Most of their content is somewhat run-of-the-mill, centering on how-tos, tutorials, and other practical guides for their users. It’s well-developed, but the topics aren’t revolutionary by any means.
Where BirchBox really stands out is how the company targets its audience. Rather than writing general-use material, or sacrificing one segment of their audience to favor another, BirchBox simply made two blogs: one to target men and one to target women. It proves you don’t have to follow conventions, nor do you have to limit yourself in developing your content strategy; instead, you need to seek whatever alternative paths and developments will help you achieve engagement with a larger share of your ideal target market. Don’t be afraid to get creative, or even defy common practices in your experiments.
If you’re over the age of 25, you likely remember the Dummies series of books as being staples for learning everything from Spanish to early-stage computer programming. They had (and admittedly, probably still have) their own sections in bookstores, and their branding became instantly recognizable.
When content made the major shift of going online, Dummies could have easily fallen behind, or become obsolete in the modern era. Instead, they evolved, still offering their classic book series but also adapting by making online instructional articles available to what would be their same target market in an online context.
These articles, of course, are much shorter than the actual books, but they’ve helped the company maintain its authoritative reputation over the years. Even more interesting, Dummies has launched a new product line—a series of B2B services to help small businesses and startups find their footing in the online era of entrepreneurship and marketing. They’ve developed a specific wing of their content strategy around these demographics as well.
(Image Source: Dummies)
There are two powerful lessons to take away from Dummies; first, evolution is always possible. No matter how radically the game seems to change, there’s always room for you and your strategy to adapt to the new circumstances. If you don’t change, you’re going to suffer for it. Second, your content strategy doesn’t have to strictly follow your business outline and goals; as you learn more about your readership, you can adjust your business to serve them even better. It creates a perfect feedback loop, allowing you to remain relevant indefinitely with your ever-increasing target audience.
If you can successfully write up a content strategy, and put it to action during an initial launch, you’ll instantly be in a better position than the majority of content marketers currently competing for visibility. It would be almost impossible to condense the information I’ve presented in this guide to a simple list of “takeaways” so instead, I’ll leave you with one important thought that should help you create and manage your content strategy with a better perspective.
Content marketing is a recursive process. Every action you take will yield a reaction, and you can use that reaction in a feedback loop to improve your next set of actions. Because of this, you need a strong start and a strong foundation; without one, those reactions and that feedback will carry no significance for your brand. This foundation is both the impetus for and the measurement tool of these ongoing reader reactions, so don’t underestimate its importance by attempting to improvise your strategy.
If you want more in-depth resources on content marketing, be sure to check out these guides from Jayson DeMers: